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I have to write some stupid crap!
By Alan Hood | July 31, 2007
February 23, 2003
To: Carrie Underwood
From: Alan Hood
Subject: Richard’s trip to Mexico
Carrie I have been researching our upcoming trip to Mexico and would like to share some of the information I gathered. As I am sure you are aware the way we communicate in America isn’t always shared with the rest of the world and Mexico is decidedly different.
First I would like to point out the differences in non-verbal communication. Mexico is a high contact society, meaning that they will touch more and stand closer when speaking with people. Another thing that we need to be aware of in a high contact society is that they will pay close attention to body language. Because Mexicans are so aware of body language we will need to be careful of not placing our hands in our pockets or on our hips. We should also notice that if the Mexicans are using their hands while speaking they are fully involved in the conversation. Lastly I would like to point out that in high contact societies like Mexico they will be more interested in the things that are said and in building a relationship than they will be in numbers, figures, and contracts.
Verbal communications will be just as important as how we will be perceived from our non-verbal communications. Let everyone know that it will be important to build a relationship first before talking about business. Mexicans place a high importance on the relationships they have with people they do business with. It will be important to open ourselves up personally to them so that they feel we are people they would want to do business with. We should make a point of learning a few simple phrases in Spanish so they know we are willing to do everything it takes to make this a long lasting relationship and not just a sales meeting. Be aware that the most important part of this trip will be in what we verbally communicate to our clients. They will put great importance on the tone of our voices, and we should make sure to keep our tones light and easy, not harsh or business like. Another important aspect will be if we get to the point of negotiations Mexicans like to negotiate and feel very comfortable negotiating. We should be prepared for a lengthy negotiation and not try to get right to the bottom line figures.
If we keep these few things at the front of our minds during the trip I am sure it will be very rewarding. If there is anything I can do to help with any of these communication tips please let me know.
Sincerely
Alan Hood
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